Tom Peters, co-author of the classic In Search of Excellence used to highlight in his newsletters companies with outstanding service and those who failed badly. Inspired by Peters’ example, in the next few issues of this newsletter, I will continue that process. Companies that provide great or improved service deserve recognition and can provide lessons to business owners on to

You might think that among people the most diligent in personal financial planning you would find the majority of business owners.  But you would think wrong.  Why? Here’s the reason:  Some 90%s of business owners expect that the sale of their business will one day fund their retirement.  Yet less than 5% know how much their business is worth.  Those

Though we live in a time of shortages caused by supply chain disruptions, there is no shortage of advice in the business press about the tremendous advantages of retaining an executive coach or trusted advisor, as a quick Google search will show.  Does that mean that if you as a business owner do not have such support then you are

Like most business-oriented newsletters, this one tends to avoid political issues and broader economic and social questions.  At some point, however, it is appropriate to address the general background in which we all operate, since it can affect our businesses and employees profoundly. The U.S. is going through a very confusing and tough time.  Only about 13% of the populace

Mid-March is about the time a lot of New Year’s resolutions have begun to wane and guilt to set in.  This article aims to relieve you of some of that guilt. Since the publication a few decades ago of In Search of Excellence by Robert Waterman and Tom Peters, a national obsession has emerged of being outstanding in all that we do. 

It is easy to lose perspective when you feel inundated by a torrent of daily, discouraging news reports.  With a loss of perspective can come an erosion of hope and vision, which presents a danger to all enterprise.  “Where there is no vison, the people perish.” (Proverbs 29:18) This article is about some truly positive and remarkable developments which may